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Landlord Mortgages Limited is authorised and regulated by the Financial Conduct Authority No. 301705. The FCA regulate the way the majority of mortgages are sold but they do not regulate buy to let mortgages. If things go wrong with a Buy To Let Mortgage you have less protection.
Landlord Mortgages Limited are a broker and not a lender or insurer and our role is to liaise between the customer and the lender or insurer. Our typical brokerage fee is £70.00 per a mortgage transaction and £10.00 for arranging a Landlord Insurance policy.
Treating Customers Fairly
We support the Financial Conduct Authority ‘Treating Customers Fairly’.
We will give you clear and concise information about products and services that you enquire about.
If you feel you have reason to complain then please tell us. We will endeavour to resolve your complaint as soon as we can but if you are not satisfied with our response then you can take your complaint further through our complaints procedure.
Formal Complaints Procedure : In the first instance please call us on 0118 973 4771 and talk directly to Lee Grandin our Managing Director. He will take all your details and aim to resolve your complaint within 48 hours. If you are still not satisfied then please put your complaint in writing and it will be reviewed by the panel of staff within 14 days. You will receive a written reply and if you are still not satisfied then you can take your complaint to the Financial Ombudsman Service.